19 Tips to Make Your IVR System Less Annoying
Interactive Voice Response (IVR): Best Practices for a Better Caller Experience Interactive Voice Response (IVR) is usually the first line of communication for a customer when calling a company. There are countless articles and guides on setting up your PBX IVR in the most optimal way. However, customers still tend…
Why the Telco Transition to VoIP is a Big Deal
Wireline and wireless carriers are undergoing a transition that is as profound as the combined effects of retiring cord-board operators, adopting SS7, and shifting from analog to digital telecommunications. While the implications are significant for internal telco infrastructure, they are even greater for businesses that will see the TDM/SS7 network…
Why You Should Trust Your VoIP Connectivity to Patton SmartNode Gateways, Routers, and Session Border Controllers
Patton Electronics provides network access and connectivity products such as gateways, routers, and session border controllers that support just about every telephony interface so that you can take advantage of VoIP in a variety of ways that suit your needs or existing infrastructure. Patton SmartNode Gateways Patton SmartNode gateways and…